At Jet2holidays customers are the number one priority. So much so, their teams are on hand to help you every step of the way.
They have a huge team of award-winning customer helpers present throughout all of their UK airports. They can easily be spotted in their bright red uniforms and are always happy to help you. Jet2holidays have over 2,200 colleagues working around the clock at their UK airports, including front of house handling as well as baggage and ramp handling behind the scenes- they are working as hard as always to provide our industry-leading standards of customer service.
It is the same story overseas. You’ll find Jet2holidays Customer Helpers present at all their main airports and in resorts. They have over 1,000 colleagues based in Portugal and Spain alone, all ready and waiting to look after you on your holiday
The Real Package Holiday
As your Personal Travel Agent, I am proud to work closely with Jet2holidays as one of their booking partners. Jet2holidays offer REAL PACKAGE HOLIDAYS making sure you have the perfect stress-free holiday with no hidden extras.
• When we have booked your perfect Jet2holidays package, I always advise you to download the Jet2holidays App! It’s a great tool to use during your holiday.
• When you head to the airport, you’ll be sure not to miss their bright red uniforms and famously friendly smiles. This team will be on hand to point you in the right direction.
• On board their award winning Jet2.com flights, you can enjoy pre-booked seats & in-flight meals.
• On arrival to your destination, you will be met by the overseas red team who will point you in the right direction.
• You will receive a welcome pack and will be taken to your hotel on a Jet2holidays transfer.
• Once you arrive at your chosen hotel, customer helpers are on hand to help you throughout your stay, with regular visits at most hotels.
• Did you know Jet2holidays have got more Customer Helpers in-resort than any other travel company. All of them live in the destination and speak the language meaning they are ready to give you all the local knowledge, great advice, and recommendations.
• Plus, you have an exciting range of experiences you can book, which have been tried and tested by the in-resort teams
• Jet2holidays have a dedicated UK based helpline who are available 24/7 should you need it.
• When it’s time to return home, your transfer pick up time will be available 72 hrs before you return home – you’ll also receive a text to advise the time and this can also be view in Jet2holidays app.
• Jet2holidays customer helpers will then meet you at the airport and guide you to check in for your return journey home.