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Hi Helen Thanks for the email. I sorted the refund. It would have been great to meet up but unfortunately I was on my way down the mountain at the time, following the Beanie Bear ski school as it was the only day I got to see Elsie skiing! We had a great time; Claviere was perfect for us. The hotel was functional - clean, warm and the staff were lovely. The food left a little to be desired if I'm honest, some evenings were better than others but the kids turned their noses up at a few things! We chose to eat out a couple of nights. The food in the hotel seemed more "eastern European" than Italian! The Beanie Bear and Pepi Penguin Clubs were priceless for us. The Crystal staff were lovely, the kids really enjoyed their time in there and benefited greatly from the ski lessons. Little Henry kept up with everyone. The ski instructors were great with them all and Henry got more or less 1-to-1 instruction! The skiing was great for our group. I don't think it would have been sufficient for a more experienced group of skiers but it worked for us. Clearly there are better skiing destinations and lively resorts but the great thing for us with the kids was that it was easily accessible from Turin - less than a 2 hour transfer for a ski resort was great! We've talked about booking a follow-up trip but I'm not sure where/when....but I will definitely be back in touch with you to discuss options! Thanks again for a fab job organising us Richard